Online Resume ~ Work Experience
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Technical Writer (2006-2008)
Harman Specialty Group, Bedford, MA
Note: Originally hired as a short-term contractor, then called back six months later for a full-time position.
Responsible for the documentation for three product lines
Lead writer for new project documentation, entailed tasks such as attending project team meetings, creation of new product documentation, and working with SQA to resolve documentation-related bugs from the bug tracking system
Creation and release of service manuals. Entailed gathering information, writing and editing material, formatting to style guidelines, working with other groups to review manual and approve changes, releasing completed documentation following specific process guidelines
Create the copy for the product brochures and occasional white papers
Support of technical writing department. Entailed tasks such as indexing in-process manuals and editorial review of in-process manuals
Freelance Writer & Editor (2003-Present)
Shelly has provided writing, editing, and web maintenance services to various companies both on contract and an as-needed basis. Work she has accomplished includes developing & editing feature articles, writing product user manuals, editing scripts for a series of public radio announcements, editing advertising brochures and press releases, editing raw translations into English for grammar and correct word usage, writing and editing web site materials, updating web site product catalogs, performing web site maintenance updates, and writing articles on specific topics for publication.
Technical and Marketing Writer (1997-2003)
Digital Lightwave, North Chelmsford, MA
NOTE: During this time, the company changed ownership twice due to acquisitions. Prior company names were Tektronix, Inc. and Microwave Logic, Inc.
Documentation Lead for customer documentation of new products. Entailed attending core team meetings, managing the documentation schedule, gathering information and designing the format of the document set, writing and editing material and leading the documentation team in the creation and release of the document set
Creation and writing of marketing materials, including articles for trade magazines, application notes for use by applications engineers and customers, data sheets for individual products, and product presentations for training
Design and creation of Help systems for all new products
Assisted engineering with software release notes for all new products
Creation and maintenance of service documentation, including service manuals, upgrade procedures, calibration procedures, and rework procedures driven by an Engineering Change Order (ECO)
Documentation and RoHS Researcher (2006, Contract)
Initiation & release of ECOs/MCOs through the AGILE documentation system
Compilation of all lead-free versus non-lead-free components in the current products
Research & release of new RoHS-compatible parts to replace leaded components
Internal Auditor for ISO-9001 and ISO 2000. (1995-2003)
Duties included performing regular audits of different areas per a schedule. Audits were performed by investigating the policies in place and interviewing the employees to ascertain if the process was working correctly. A report of the findings of the audit and a review of the report with those that were audited were also part of the process.
Engineering Assistant/Documentation Specialist (1994 - 1997)
Wrote customer-focused test procedures for calibrating sensitive testing equipment
Wrote inspection tests for inclusion in the customer user manuals
Assisted engineers by adding rework to PC boards, updating schematics (ORCAD), proofing documentation, and writing and implementing ECOs
Maintained the engineering technical library and the parts libraries for the schematic capture program (ORCAD)
Supported manufacturing documentation control group by performing such tasks as filling in as administrator of the ECO board, filling documentation requests, verifying ECOs, and distributing documentation packages
Production Technician (1988 - 1994)
Conducted troubleshooting and repair of high-speed system hardware and printed circuit boards to the component level and prepared various documentation including procedures and system status information
Calibrated and tested high speed printed circuit boards and systems
Reworked printed circuit boards to engineering specifications
Performed mechanical assembly of chassis and connecting cables